Pakistan Shopping Mall Okara

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Exchange & Cancellation Policy

Welcome to Pakistan Mall Okara

At Pakistan Mall Okara, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we are here to help you with our transparent and easy exchange process under the following conditions:

1. Items Eligible for Exchange

To qualify for an exchange, please ensure the following conditions are met:

  • The item must be unwashed, unused, and unaltered.
  • The product must be in its original packaging with all brand tags securely attached.
  • The original purchase invoice or order confirmation must be provided.

2. Exchange Guidelines

  • Timeframe: Exchange requests are accepted within 10 days of the delivery date.
  • Process: Please contact our customer support team via WhatsApp or Email to initiate an exchange.
  • Courier Charges: Online customers are responsible for covering the courier charges (both ways) when requesting a standard exchange.
  • Availability: All exchanges are strictly subject to stock availability at the time of the request.

3. Non-Exchangeable Items

For hygiene and policy reasons, the following items cannot be exchanged:

  • Accessories.
  • Items purchased on discount, clearance, or during flash sales.
  • Customized or personalized items (such as custom name-printed t-shirts).
  • Items explicitly marked as “Final Sale”.

4. Refund Policy

We want to be completely transparent with our customers: We do not offer cash refunds under any circumstances. We only offer exchanges for eligible items as outlined above.

5. Order Cancellation Policy

Pakistan Mall Okara reserves the right to cancel any order prior to dispatch in the following scenarios:

  • The requested item is suddenly out of stock.
  • There is a pricing, typographical, or listing error on the website.
  • The customer does not respond to order confirmation calls or WhatsApp messages (applicable for Cash on Delivery orders).
  • Payment is declined by the bank or payment gateway.

6. Customer Care

For exchanges, order cancellations, complaints, or suggestions, our dedicated support team is ready to assist you:

  • Email: info@pakistanmallokara.com
  • Contact & WhatsApp: 03192229193 | 03164957980
  • Timings: Monday – Saturday, 12:30 AM to 10:00 PM (Pakistan Standard Time)

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